P&E Distributors Terms &
Conditions
PURCHASING:
OPEN ACCOUNTS
Sales month ends on the 25th of each month.
All bills are due by the 10th of the next month.
Your account will be placed on C.O.D. if your bill is not
paid by the 20th of the next month.
CREDIT CARD
No C.O.D. fees apply
C.O.D. APPROVED COMPANY CHECK
Product(s) will be shipped using UPS Service
C.O.D. fees apply
ORDERING:
Online Ordering is available and is the preferred method. Click
here to register for our online ordering services. Approved
customers can order online 24-7-365. Customers can also order
using our toll-free phone lines Monday through Friday, 8a.m.
to 6p.m. Central Standard Time (Goodlettsville/Memphis) or by
voice mail 24/7. The Chattanooga, TN and Marietta, GA locations
are on Eastern Standard Time. Orders placed by 3p.m. will be
shipped the same day and all orders are scanned for accuracy.
Please use your account number when ordering.
SPECIAL ORDERS
Special orders on certain items may be made. However, they are
NON-RETURNABLE if the part is a non-stocking
item and they may require up to full payment in advance before
ordering. Special order charges may also apply from the factory.
Please allow for a minimum of 15 days for all special orders,
including drop shipments.
E-Z RETURNS:
C all customer service for return authorization (RGA). Please
have ready when you call:
Your P&E account number
The manufacturer's name & the part number
Your P&E Distributors invoice number
A reason for return
PLEASE NOTE:
DO NOT ship any merchandise with-out an RGA
Returns MUST be shipped prepaid - NO
EXCEPTIONS.
P&E Distributors does not issue cash refunds
DAMAGED & SHORTAGE CLAIMS:
All claims for damage or loss in transit must be made directly
with the carrier. P&E Distributors does not assume any responsibility
for damage incurred in transit. Any claim for shortage or error
from P&E Distributors MUST be done within
48 hours of receipt of order.
WARRANTY/DEFECTS:
Warranty and/or defective goods are subject to the terms of
the manufacturers warranty, not that of P&E Distributors.
Furthermore, P&E Distributors shall not be responsible for
the cost of removal, installation, or incidental charges incurred
as a result of a parts alleged failure or non-fitness. P&E
Distributors responsibility is limited to replacement of the
defective items.
